Future for Pelfreybilt

SD_Taco

= III • Silver
T3G Supporter
T3G O.G.
Messages
52
Location
San Diego
First Name
Jay
T3G Member
#35
I thought a separate thread was needed regarding the recent news from Pelfreybilt which is currently going through unknown changes.

B3BBBE60-8E78-406C-94BD-DA7849E635B2.jpeg


This is very troublesome for many of us who have placed orders because we want to know:

1. Will we receive our parts as promised?
2. Do we still want to be part of the “Pelfreybilt Family” if this company changed for the worse?
3. Can we cancel our orders and get our full deposit back?
4. Has the quality in materials and craftsmanship changed?

Like many others, we are worried if the company fails, and parts/money is still owed, we would be screwed out of the time we waisted and the money lost. We understand it’s going through some bad times and it shows when there is no current customer service, but we still want to off road our trucks and there are many other great companies who are ready to build us what we need.
 
Last edited:

Tyler

= IX • Paragon
Badministrator
T3G O.G.
Messages
5,971
Location
Long Island, NY
First Name
Tyler
Military
Marine Corps (Vet.)
Build Thread
(Click to View)
T3G Member
#1
Definitely strange given the outstanding rep they have in the community. Shit happens though, but we don't actually know anything yet either.
 

Nick BBP

= VI • Diamond
RotM Winner
T3G Supporter
T3G O.G.
Messages
472
Location
Ocean County, New Jersey
First Name
nick
T3G Member
#202
DB4D0120-2328-40CE-914C-8295AFD05FA5.png
Here’s what an admin on TW posted before locking the thread, I’m hoping it’s nothing drastic because they are good people and a great company, but be what it is, it’s really not good business practice to just stop taking orders and then not respond or tell anyone who has given them hundreds and thousands of dollars with nothing to go off of.
 

SD_Taco

= III • Silver
T3G Supporter
T3G O.G.
Messages
52
Location
San Diego
First Name
Jay
T3G Member
#35
Last I heard from mh.meier was that they lost a few employees and material costs and shortages are killing them. But they’re trying to find better sources. Not very reassuring...
 
D

Deleted member 643

Guest
I will echo that the Pelfrey's are very good people, but would agree that this is not a great business practice. If there's an issue, explain the circumstances and communicate what is being done. But to just go dark when there are so many people that have committed thousands of dollars is going to create a lot of uneasy customers. Now, I am sure that nobody is going to lose their money, and hope that whatever it is they are working through, improves business process and that whatever the personal challenges are, get resolved amicably
 

thejurassicwagon

= II • Bronze
Messages
3
Location
Phoenix
First Name
Nicholas
T3G Member
#1,018
I will echo that the Pelfrey's are very good people, but would agree that this is not a great business practice. If there's an issue, explain the circumstances and communicate what is being done. But to just go dark when there are so many people that have committed thousands of dollars is going to create a lot of uneasy customers. Now, I am sure that nobody is going to lose their money, and hope that whatever it is they are working through, improves business process and that whatever the personal challenges are, get resolved amicably
Well Said Jerry, as someone who has a pending order with them (rear bumper) it is not very assuring when they go radio silent then follow up with a not very descriptive message. But they are good people so I trust them to do the right thing for all their customers where ever their business goes
 

vacant.stare

= VI • Diamond
Messages
449
First Name
Corey
T3G Member
#697
Uggh...really tired of hearing they are “good” people. I guess everyone bounced and customer service doesn’t matter anymore. But we’ll wait because we are #pelfreybiltfamily ??‍♂️

or, you could just file a charge back and move on with life.
 

vacant.stare

= VI • Diamond
Messages
449
First Name
Corey
T3G Member
#697
Can you explain how to do that?

Did you pay with a credit card? If so call them, let them know you ordered something and it was never delivered.

While not the path i'd take just yet, but there comes a point when neither party will be happy and it's often times best to move on prior to that. I've got money on the table too so understand that I know where you're coming from.
 
Last edited:

SD_Taco

= III • Silver
T3G Supporter
T3G O.G.
Messages
52
Location
San Diego
First Name
Jay
T3G Member
#35
Did you pay with a credit card? If so call them, let them know you ordered something and it was never delivered.

While not the path i'd take just yet, but there comes a point when neither party will be happy and it's soften times best to move on prior to that. I've got money on the table too so understand that I know where you're coming from.

1. No one is answering any phones or emails.
2. I didn’t pay with a credit card.
3. Before all this, a friend of mine was refused a full deposit refund.
4. For order cancellations they charge 20%.
 

vacant.stare

= VI • Diamond
Messages
449
First Name
Corey
T3G Member
#697
1. No one is answering any phones or emails.
2. I didn’t pay with a credit card.
3. Before all this, a friend of mine was refused a full deposit refund.
4. For order cancellations they charge 20%.

1. I meant your CC company
2. Lesson for the future. Credit cards like making their customers happy and will dispute charges on your behalf.
3. Best of luck to you.
4. See number 2.
 

SD_Taco

= III • Silver
T3G Supporter
T3G O.G.
Messages
52
Location
San Diego
First Name
Jay
T3G Member
#35
Thanks, I just checked and forgot I did make a card payment for the front bumper, and used my bank for the new rear back in February.

Definitely a lesson learned to stick with credit card purchases for big items. I’ll wait it out and see what news they have for us before requesting a refund though.
 

Tyler

= IX • Paragon
Badministrator
T3G O.G.
Messages
5,971
Location
Long Island, NY
First Name
Tyler
Military
Marine Corps (Vet.)
Build Thread
(Click to View)
T3G Member
#1

vacant.stare

= VI • Diamond
Messages
449
First Name
Corey
T3G Member
#697
Thanks, I just checked and forgot I did make a card payment for the front bumper, and used my bank for the new rear back in February.

Definitely a lesson learned to stick with credit card purchases for big items. I’ll wait it out and see what news they have for us before requesting a refund though.

good luck man. i’m waiting on the rear as i paid in full for it
 
Top Bottom