Dang dude. What a headache!Super long stories but pretty much ordered an RCI rack from them during one of the sales to get 20 percent off or something. I was contacted by them saying it was there was an issue and they couldn't honor the price (even though it was still more than ordering direct from RCI) because only tents were suppose to be on sale. They refunded my money and I ordered direct which took a bit longer but wasn't too long.
The second instance was just recently (and i'm still dealing with it somewhat) I ordered on black Friday a 79" awning for 25 percent off for when I get my GFC. I drove to pick it up which is about 500 miles round trip, got a hotel in the area and found out it had concealed damage. Emailed and left a voicemail but it was after hours. I wasn't contacted by anybody for over 10 days after sending 3 emails and calling twice. I wasn't in any rush and didn't want to keep hounding them because of the holiday season so I just rolled with it. after being promised by Bobby the owner somebody would call me and get it resolved I once again never received a call. At this point I just filed a complaint and disputed the charge on my credit card thinking this might make them actually call me back. They did call but only told me they were going to return it for me and that somebody would contact me with the logistics. Here it is almost 30 days after the charge got reversed on my card and they still haven't contacted me or anything haha if they don't contact me in the next 4 days I legally will get to keep the awning because they never fought back against my disputed charge claim. I guess its not all bad, I did get an awning for free from them but man I will never ever give them any business or suggest them to anybody ever again.
I'll be selling the tent, rack and prinsu here soon to make room for that GFC
Dang dude. What a headache!