Vendor Review... Customer battle with CBi

JBadwülf

✓ • Bronze
Messages
21
Upvotes Recieved
23
Location
Oak Harbor, WA
First Name
James
Truck Year
2018
Truck Color
Silver Sky
Truck Grade
Off-Road
Cab & Bed
Double Cab, Long Bed
Transmission
Automatic
T3G Member
#987
Tacoma3g Members,

As some have seen on here I have been eagerly awaiting the fulfillment of an order made from CBi for Rock sliders that were placed in September of 2018. Since we don't have a vendor review section, I feel this would be the best place to post.. Here's the short story that I will continue to update as I go.
-Slider's Ordered September 2018
-Received an invoice promising ship date of Late November.
-First of December I wrote three separate e-mails over two weeks inquiring on the status. I am Active Duty and could not call due to dep/op.
-Finally called Mid December and talked to their service rep who informed me they ran into an issue with their tube bender and my order was pushed a month. Well, manufacturing issues happen, I got a new date of first week in January. There were no response to e-mails as of date.

Mid January 2019, still no word. Called and talked to Kenny, who told me that my sliders were the next in line and would be built that day, at the latest the following morning and I would be receiving a shipping notification.
-Week Later, no update or shipping, e-mailed customer service. Week later, followed up with another e-mail.
-Few Days later, still no response so I called again: They told me this time that my sliders were the first in line of the next production run, but they had a full run of DOM sliders ahead of me, and had no response to why I was promised mine would be built 'that day' and no-effort was made to make anything right.

So...
-Here I am, 02FEB19 and still no update, or shipping. $1k slider set still sitting in cue, and I will update these as things progress and change. Once again, $1,000.00 dollars down, 5 months later on a 6-8 week production promise. Not impressed. I am part of a big offroad community in the PNW and already had three mates drop orders from CBi over watching my issues... lets get this fixed.
 

JBadwülf

✓ • Bronze
Messages
21
Upvotes Recieved
23
Location
Oak Harbor, WA
First Name
James
Truck Year
2018
Truck Color
Silver Sky
Truck Grade
Off-Road
Cab & Bed
Double Cab, Long Bed
Transmission
Automatic
T3G Member
#987
-from checking other forums, I see that I am not the only one experiencing issues with them. Most have cancelled their orders after 6-months of waiting on skids, sliders, and bumpers.
 

Mr. Nobody

✓ • Connoisseur
Tacoma3G Supporter
Tacoma3G O.G.
Messages
2,200
Upvotes Recieved
3,071
Location
San Diego, CA
First Name
Andy
Truck Year
2017
Truck Color
Quicksand
Truck Grade
Off-Road
Cab & Bed
Double Cab, Long Bed
Transmission
Automatic
T3G Member
#184
Bummer. That's definitely disappointing. Have you tried cancelling your order? At this point it seems that's the only remaining option.
 

Bird dog

✓ • Diamond
Tacoma3G Supporter
Tacoma3G O.G.
Messages
708
Upvotes Recieved
593
Location
Peoria,AZ
First Name
DJ
Truck Year
2017
Truck Color
Barcelona Red
Truck Grade
Off-Road
Cab & Bed
Double Cab, Short Bed
Transmission
Automatic
T3G Member
#659
Feel your pain. I was part of the pelfreybuilt shit show and have been having the same problem with CBI. On the positive side, I have had nothing but outstanding service from RCI, Front Runner, BD’s, and Voodoo.
 

Malcolm

✓ • Aficionado
Tacoma3G Supporter
Tacoma3G O.G.
Messages
821
Upvotes Recieved
1,406
Truck Year
2017
Truck Color
Cement
Truck Grade
Pro
Cab & Bed
Double Cab, Short Bed
Transmission
Automatic
T3G Member
#15
sorry to hear man, unfortunately with CBI this seems to be an ongoing issue. I have no ties to them so really cant reach out to them to see, but honestly it sounds like a run around. I would cancel your order in all honesty as i do not agree with practices like that. This may seem like im trying to push a company i partner with, but C4 has always been ontop of things and when they respond with a promise they either meet it or exceed it not to mention their sliders are extremely well built and about half the cost you paid for CBI. When i was dealing with C4 initially my order had been pushed back because it was right after they launched their new product line for 4runners and they had gotten a little backordered, however Caleb had given me an estimate of 2 more weeks and they were on the truck delivered in less than a week from that promise. Customer service is a big deal to me as it can show a lot about how a company cares for their customers. again, sorry you have been dealing with this man.
 

ShikyoX

✓ • Diamond
Tacoma3G Supporter
Messages
823
Upvotes Recieved
712
Location
B.C Canada
First Name
Trevor
Truck Year
2017
Truck Color
Magnetic Gray
Truck Grade
Off-Road
Cab & Bed
Double Cab, Short Bed
Transmission
Automatic
T3G Member
#310
Had my all pros with in a week and far cheaper as well , some of these companies get to far ahead of them shelves and think they can handle the workload , and refuse to upgrade equiment or hire on more people .
Your issue sucks and I would agree with others cancel ,i dont kike saying this cause I do like cbi but they need to learn the lesson right
 

JSC2012

✓ • Gold
Tacoma3G Supporter
Messages
63
Upvotes Recieved
113
Location
San Antonio, Texas
First Name
Jared
Truck Year
2016
Truck Color
Quicksand
Truck Grade
Off-Road
Cab & Bed
Access Cab
Transmission
Automatic
T3G Member
#2,594
This is disheartening to hear considering I want their T3 front bumper. I guess I’ll have to hold off and keep an eye on the situation before ordering. I agree with canceling. That should get their attention. Maybe they’ll try to make it right and prioritize your order or offer a discount. Fingers crossed for you.
 

Tacocamper

✓ • Gold
Messages
161
Upvotes Recieved
186
T3G Member
#2,384
Tacoma3g Members,

As some have seen on here I have been eagerly awaiting the fulfillment of an order made from CBi for Rock sliders that were placed in September of 2018. Since we don't have a vendor review section, I feel this would be the best place to post.. Here's the short story that I will continue to update as I go.
-Slider's Ordered September 2018
-Received an invoice promising ship date of Late November.
-First of December I wrote three separate e-mails over two weeks inquiring on the status. I am Active Duty and could not call due to dep/op.
-Finally called Mid December and talked to their service rep who informed me they ran into an issue with their tube bender and my order was pushed a month. Well, manufacturing issues happen, I got a new date of first week in January. There were no response to e-mails as of date.

Mid January 2019, still no word. Called and talked to Kenny, who told me that my sliders were the next in line and would be built that day, at the latest the following morning and I would be receiving a shipping notification.
-Week Later, no update or shipping, e-mailed customer service. Week later, followed up with another e-mail.
-Few Days later, still no response so I called again: They told me this time that my sliders were the first in line of the next production run, but they had a full run of DOM sliders ahead of me, and had no response to why I was promised mine would be built 'that day' and no-effort was made to make anything right.

So...
-Here I am, 02FEB19 and still no update, or shipping. $1k slider set still sitting in cue, and I will update these as things progress and change. Once again, $1,000.00 dollars down, 5 months later on a 6-8 week production promise. Not impressed. I am part of a big offroad community in the PNW and already had three mates drop orders from CBi over watching my issues... lets get this fixed.


Just when I thought I had made my decision on front and rear bumpers this makes me question CBI and if its worth it. Cant emphasize how much customer service plays into my decision to purchase expensive items or really anything from retailers. I hope this gets settled out quickly for you, seems really unfair to be treated that way.
 

Malcolm

✓ • Aficionado
Tacoma3G Supporter
Tacoma3G O.G.
Messages
821
Upvotes Recieved
1,406
Truck Year
2017
Truck Color
Cement
Truck Grade
Pro
Cab & Bed
Double Cab, Short Bed
Transmission
Automatic
T3G Member
#15
Had my all pros with in a week and far cheaper as well , some of these companies get to far ahead of them shelves and think they can handle the workload , and refuse to upgrade equiment or hire on more people .
Your issue sucks and I would agree with others cancel ,i dont kike saying this cause I do like cbi but they need to learn the lesson right
We saw this unfold with Pelfry. Now im not saying theyre the same, as CBI is a bit bigger than pelfry was, but still
 

ShikyoX

✓ • Diamond
Tacoma3G Supporter
Messages
823
Upvotes Recieved
712
Location
B.C Canada
First Name
Trevor
Truck Year
2017
Truck Color
Magnetic Gray
Truck Grade
Off-Road
Cab & Bed
Double Cab, Short Bed
Transmission
Automatic
T3G Member
#310
Just when I thought I had made my decision on front and rear bumpers this makes me question CBI and if its worth it. Cant emphasize how much customer service plays into my decision to purchase expensive items or really anything from retailers. I hope this gets settled out quickly for you, seems really unfair to be treated that way.
They have nice stuff dont let this change your mind , wait for a better time , if you like there stuff thats all it means . Give em a shout and see what there actual lead time is
 

JBadwülf

✓ • Bronze
Messages
21
Upvotes Recieved
23
Location
Oak Harbor, WA
First Name
James
Truck Year
2018
Truck Color
Silver Sky
Truck Grade
Off-Road
Cab & Bed
Double Cab, Long Bed
Transmission
Automatic
T3G Member
#987
UPDATE:
-Kenny has on the order that they are cut and in-production, so he will be calling back to find out if they are actually finished or when they will be for me. As of now they may be:
--1: In Pieces waiting to be welded
--2: Welded and awaiting Shipping (lets hope for this one)

I feel that at this point, if they are completed, I have waited so damn long I just am going to see this through. But not something I will be dealing with again. I did ask why the production took so long, and it has to do with (as previously mentioned) production runs. Mine being a long bed, as they are not as common, they were waiting until closer to deadline to accumulate orders. Then their bender broke, the replacement jig was incorrect, and back ordered, got their piece in and had to complete the run of orders they were on (the ones I mentioned before that I was behind). And now they are on mine. Once again, I want to tell the whole story, not bash a company, but this post may never have happened had they communicated with me what was really going on. Communication is really important for businesses... and this niche market, with it's close community, and reputation for getting..well... screwed (pilfry/alpro), it's even more important.
 

JBadwülf

✓ • Bronze
Messages
21
Upvotes Recieved
23
Location
Oak Harbor, WA
First Name
James
Truck Year
2018
Truck Color
Silver Sky
Truck Grade
Off-Road
Cab & Bed
Double Cab, Long Bed
Transmission
Automatic
T3G Member
#987
They have nice stuff dont let this change your mind , wait for a better time , if you like there stuff thats all it means . Give em a shout and see what there actual lead time is

I did the above... and this happened. but will continue to update... going strong at 17weeks and waiting.
 

JBadwülf

✓ • Bronze
Messages
21
Upvotes Recieved
23
Location
Oak Harbor, WA
First Name
James
Truck Year
2018
Truck Color
Silver Sky
Truck Grade
Off-Road
Cab & Bed
Double Cab, Long Bed
Transmission
Automatic
T3G Member
#987
UPDATE:
-Kenny Called back (so the phone is the way to go!)
---Sliders are built and on their way to shipping. Told will have shipping notification today or tomorrow. Some good news finally!
 

Bird dog

✓ • Diamond
Tacoma3G Supporter
Tacoma3G O.G.
Messages
708
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593
Location
Peoria,AZ
First Name
DJ
Truck Year
2017
Truck Color
Barcelona Red
Truck Grade
Off-Road
Cab & Bed
Double Cab, Short Bed
Transmission
Automatic
T3G Member
#659
I called CBI today checking on my bumpers. They still aren’t close. Told Kenny about the bad press he is getting on the tacoma forums. He said that he isn’t at all worried because only about 5% of the customers were upset.
 

JBadwülf

✓ • Bronze
Messages
21
Upvotes Recieved
23
Location
Oak Harbor, WA
First Name
James
Truck Year
2018
Truck Color
Silver Sky
Truck Grade
Off-Road
Cab & Bed
Double Cab, Long Bed
Transmission
Automatic
T3G Member
#987
Really? That came from Kenny? Hard to believe. He responded through the 'other forum' and not only had my shipping updated but they are offering to refund all shipping costs (this is almost 250$!). I am rather impressed with their service.... once 1800 views, 150+ responses over two separate forums were an issue. :) The power of social media (which I include forums on that list)