Dealership Mishap - Need advice

whitelightning_625

✓ • Bronze
Messages
7
Upvotes Recieved
6
Location
nor cal
First Name
Scott
Truck Year
2017
Truck Color
Super White
Truck Grade
Off-Road
Cab & Bed
Double Cab, Short Bed
Transmission
Manual
T3G Member
#1,057
I took my 2017 TRD OR 6spd in to a local NorCal dealer for its first service (10k). After only an hr waiting across the street for it they call me to tell me its done. so i go check out with the cashier and about 20 minutes goes by sitting out in the drive waiting for my truck to pull up and one of the porters comes driving up with it and from about 20 feet away i could smell fried clutch. It. Was.Toast. I confronted the kid and he denied all wrong doing. He denied joyriding it and said he just pulled it around the lot. i drove it about 2 miles realizing almost immediateley the clutch was slipping upon engagement and shuddering bad. After returning and speaking with my awesome service writer and the service manager, they agreed to put me in a compact??? rental and replace the clutch. My hunch is the kid saw a tasty 6spd with icon stage6 on it and went banging gears and also didnt know how to drive it. So my question is this; Is there a way to inspect the transmission and or anything else that couldve been damaged during the horrible driving or should i just trust the dealer and run on good faith that theyll actually take care of the truck? Theyre dropping the trans anyway to pull the clutch out but worried theyd just gamble and put it back together without checking so they wouldnt have to pay out for the damages. Im just not sure which direction to take this. Please Help! Im quite financially imvested in this baby as all you 3rd gen'rs know.
 

whitelightning_625

✓ • Bronze
Messages
7
Upvotes Recieved
6
Location
nor cal
First Name
Scott
Truck Year
2017
Truck Color
Super White
Truck Grade
Off-Road
Cab & Bed
Double Cab, Short Bed
Transmission
Manual
T3G Member
#1,057
Screenshot_20180819-115234_Gallery.jpg
 

Rob Daman

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Tacoma3G O.G.
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Location
Orange County CA
Truck Year
2017
Truck Color
Quicksand
Truck Grade
Off-Road
Cab & Bed
Double Cab, Short Bed
Transmission
Manual
T3G Member
#112
I'm sure they're going to guarantee their work so they need to do it right the first time and make it right with you since they screwed up.
 

Mr. Nobody

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Tacoma3G Supporter
Tacoma3G O.G.
Authorized VF Tuner
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Location
San Diego, CA
First Name
Andy
Truck Year
2017
Truck Color
Quicksand
Truck Grade
Off-Road
Cab & Bed
Double Cab, Long Bed
Transmission
Automatic
T3G Member
#184
With the fact that you caught the kid red handed joy riding in your truck, I'd request they pay for extended warranty of 100k. Like Rob said, they'll likely warranty their work on the clutch, but who knows what else that booger eating banged up.
 

whitelightning_625

✓ • Bronze
Messages
7
Upvotes Recieved
6
Location
nor cal
First Name
Scott
Truck Year
2017
Truck Color
Super White
Truck Grade
Off-Road
Cab & Bed
Double Cab, Short Bed
Transmission
Manual
T3G Member
#1,057
thanks for the input fellas. Im going to talk to corporate as well and have them open a case in order to properly document everything in case other damage was done. Thats a good call on the 100k warranty. ?