Dealership Name: Shore Toyota
Phone Number: 609-645-2770
Address:
4236 Black Horse Pike Mays Landing, NJ 08330
The website now shows that the business is under new management. As of when, I am not sure.
Bought my 2018 Tacoma TRD Off Road in July of 2018. The truck had been on the lot for a few months.
The predelivery checklist showed that everything was inspected as it is supposed to be. The predelivery checklist was initialed by the mechanic. I later learned that whatever mechanic is free does the predelivery check, not a specific mechanic.
I bought the truck, drove it home (less than 15 miles and the next morning checked all the fluids and bolt torques. The truck had 7 miles on it when it was bought. Everything was checked on a perfectly level concrete floor.
Tires, all 5: 40-42 psi
Rear differential: 20 ounces low
Front differential: 2 ounces low
Transfer case: perfect
Auto transmission : 4 ounces low
Power steering: 2 ounces low (to cold fill line)
Engine oil: 6 ounces low
Brake fluid: perfect
All grease fittings were dry, as was the slip joint in the rear driveshaft.
All cells in the battery were low, three of six with the top of the plates exposed.
All bed bolts and suspension bolts were not up to Toyota specified torque specs
The lug nuts were so tight that I am surprised that they weren't stripped. Well over 85 foot pounds. I used a torque wrench set to 100 pounds and it clicked before the nuts loosened. I used an impact to remove the nuts.
That evening I sent Toyota corporate an email with all of the above info in it. About a week later I received a reply that I should take this up with the dealer, as this is between the dealer and me, not Toyota and me. I was told to take it up with the service advisor at the dealership where I purchased the truck.
Emailed Toyota corporate a copy of the predelivery checklist, showing everything checked off and signed for, and the question if this is what Toyota uses for mechanics on their vehicles? No answer.
Two weeks later the head unit in my truck stops displaying my location. It has me driving thru rivers, bodies of water, and I believe an ocean. I have no idea where the location of the map on the GPS was. The head unit was replaced at my dealership under warranty.
When all the warranty paperwork was done, I asked the service advisor about the predelivery check not being done on my vehicle, and read him the laundry list of things that were not performed. He looked at me like I had two heads and asked me why I took it upon myself to check the work of a certified mechanic? Well, duh, because the mechanic lied and didn't perform any of the check that he signed off on.
The ONLY time my truck sees the dealership is for warranty work. I don't let them near my truck for the free service.
I'm not picking on Toyota. I worked at a GM dealership which is why I do my own checks on my new or used vehicles. My new 06 GMC Sierra had a few things that weren't checked before delivery. Engine oil and brake fluid were a few ounces low. Tires all had 50 pound of air in them, but it was otherwise OK.
That's the kind of stuff that makes return customers.
