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I’m also starting to see some money return. Thanks to the awesome customer service of my bank, not Pelfreybilt. I even have a pending return for the 1K deposit I made way back in February.
Was that their official response after Labor Day? ??♂️ I started the process with my bank to get my money back too. Hope I get all of it back so I can go give it to CBI ?
I just can’t believe they continued to take orders knowing they could not fulfill the orders on their own. Who would invest in a company that has a huge backorder to fill?
The announcement I’m looking for to “right the ship” is that they will honor a full refund regardless which method used...
Thanks, I just checked and forgot I did make a card payment for the front bumper, and used my bank for the new rear back in February.
Definitely a lesson learned to stick with credit card purchases for big items. I’ll wait it out and see what news they have for us before requesting a refund though.
1. No one is answering any phones or emails.
2. I didn’t pay with a credit card.
3. Before all this, a friend of mine was refused a full deposit refund.
4. For order cancellations they charge 20%.
Uggh...really tired of hearing they are “good” people. I guess everyone bounced and customer service doesn’t matter anymore. But we’ll wait because we are #pelfreybiltfamily ??♂️
Last I heard from @mh.meier was that they lost a few employees and material costs and shortages are killing them. But they’re trying to find better sources. Not very reassuring...
I thought a separate thread was needed regarding the recent news from Pelfreybilt which is currently going through unknown changes.
This is very troublesome for many of us who have placed orders because we want to know:
1. Will we receive our parts as promised?
2. Do we still want to be...